Moreover, this idea can lead to a horror story since it doesn’t let your business grow. Well, all of these are quite normal and will happen to you at a certain point in time. So, what should be your ideal strategy in dealing with the bad clients?
Who are Bad Clients?
Defining a bad client is often very tricky. Sometimes you will find clients who don’t want to pay well. There are clients who keep on saying things like “that’s not a lot of work; it can be done in a few hours” or “I can get this from someone else for this”. The crux of the matter is most of the bad clients will want you to work for them for a very little pay, which you don’t deserve. But that’s your business after all, and you have to grow it.
That’s not all about the story. In some cases, rude customers don’t necessarily mean the clients themselves are rude. Bad fit, poor communication, and even bad timing can make things wrong for you. But customer satisfaction is a make-or-break issue in the business, and you always need to work on this so that your customers don’t get a bad experience from you. That being said, let’s check out the main types of bad clients and their attributions.
- Poor Communicators: It’s pretty obvious that without proper communication skill you can’t thrive your business. But have you ever thought about it in another way? Yes, there are clients who don’t know how to get their idea across. So, you can’t implement them in any way, and eventually, customer satisfaction becomes elusive.
- Low-paying Clients: There are clients whose main target is to lowball you. You definitely love your business, but it doesn’t make sense to work for a very low pay. Even there are clients who want to get the job done for nothing in return. In fact, dealing with a low-paying client can be a horror story for you.
- Unreliable Clients: All talk and no trousers. Customers who don’t pay you on time, or at all, can surely take a serious toll on your business. Another bad experience is when clients change their mind every now and then. These notorious clients are really tough to deal with and often you have to be tricky with them.
- High-Maintenance Clients: Surprisingly, there are clients who think you should be thankful for them because they are from a big company. So, you may get multiple calls from them asking for more than regular updates on the task. Usually, they are known as high-maintenance clients and take up most of your valuable time.
In fact, categorizing each type of bad clients is more like shooting the moon. Suffice it to say, these rude customers are going to affect your business negatively. If you are not aware of them, you will also have a horror story of your own to tell, which you never want to happen. Continue reading below to get to know more about different bad clients and particularly about dealing or spotting with them.
How to Spot and Avoid Rude Clients?
Probably you have already figured out that rude clients can give you an extremely bad experience. And, dealing with the bad, difficult, rude, and shady client is one of the more unfortunate sides of running your own business. However, if you simply opt not to work with bad clients beforehand, it can save your day. Even, it’s possible to save yourself from legal entanglements, loss of money, and most importantly from headaches.
In order to avoid rude clients and resulting bad experience, you need to know how to spot them. Unless you can spot them, you have nothing to do with them. In fact, you lose the ability to take a precautionary measure. This guide will walk you through on spotting them efficiently.
Spotting the Clueless Clients
- These clients don’t have any idea why they are hiring you for, and even don’t know what to do with the job at hand.
- They generally don’t commit to anything.
- Use stall techniques like scheduling many calls that don’t result in any decision.
- Often fearful about spending even a small amount of money.
- Complains a lot and trash talk about the previous service provider.
Spotting the Idea Shoppers
- These clients want to pick you for free work or get you to solve their business problem for free.
- They’ll ask you to complete a “trial project”, but won’t pay you.
- Offer you below-market compensation for the job.
Spotting the Frauds
- They often masquerade as a visionary, good person, or upstanding business leader.
- Most of the times they use manipulative techniques to deceive you.
- They will flatter you, talk up your skill, make you feel that they chose you from thousands of applicants.
- You’ll often find them talking about launching a life-changing business that can earn you a lot of money.
- They often refer to you as a friend, which you are not in reality.
- When someone hires you and has a transactional relationship, remember that he or she is your client. Period.
- They try to emphasize the fact that they are a startup and don’t have enough money, pushing you for a low term.
These are some of the most common examples of bad clients whom you have to identify as soon as possible. Always remember not to work with these clients because they are deleterious for your business. In fact, if you can spot these bad clients even before you get into a contract with them, you will save yourself from a lot of hassles, and obviously the bad experiences. Also, this strategy is often considered the best one whenever applicable to you. Because if you have to work with such rude customers and deal with them, ultimately you will lose valuable customer satisfaction.
Spotting and Avoiding: Is That All You Need?
What if you have one?
Managing the Poor Communicators
Managing the Low-Paying Clients
Managing Unreliable Clients
In order to handle unreliable clients, try working on the fixed price contract, or you can ask for payment upfront. If the clients really want to work with you, they shouldn’t have any problem with paying you in advance. Unfortunately, your clients can be extremely unreliable sometimes. If something like that happens to you, always get a written contract before you start the job. Consider including the payment terms and due date clearly along with listing the services or products that you are going to serve.
Managing High-Maintenance Clients
The attention-hogging clients can distract you from your core job. Therefore, set clear boundaries and let your clients know when they can reach you. If you want to report your progress of the task regularly, do let them know clearly. Try to make them understand what to expect beforehand. If it requires, consider scheduling the calls or meeting in advance. Thus, your clients can gather their thought, and you can save your valuable time. Also, learn saying “no” when a client asks for something that’s beyond your limit.
Axing the Client
You probably have tried everything—starting from trying to spot the bad clients upfront to managing the rude customers for donkey’s years. Even after your whole-hearted efforts, the cake may not worth the candle. This is absolutely normal, and be ready for such a situation. In these circumstances, consider firing up the clients. And, if you really decide to fire a bad client, be sure to let them know about your decision promptly. Use clear and definitive language to express your thoughts. Don’t provide any specifics, and simply let your client know that he or she should find another provider who is better suited for the job. The last thing that you want is to see your clients badmouthing you to your potential customers. So, always remain polite and work carefully when you have to sever a relationship with a client.
Finally, you should never expect that all of your clients will be an angel. There are different types of people in the job market, each with unique characteristics. But once you are in the market, your main job is to hit a home run. In doing so, if you have to deal with rude customers, do accordingly. You never want to have a horror story of your own to share with your colleagues.
Rather, if you are a little more careful and keep in mind the caveat, you can avoid most of these unwanted bad experiences. After all, customer satisfaction is your most desirable outcomes in a business. Don’t let your business to have more holes than a sweet cheese!
Do you have a question?
Also published on Medium.